PS5 users are running into a download queue bug that requires a factory reset to fix

By Brittany Vincent,
The PlayStation 5 has only been available for a day, but multiple owners are already having issues with downloading games and applications.

The problem began floating around various Reddit threads, soon confirmed by IGN, who reported that the bug pops up when a game or application is set to download. It enters the "download queue." After doing so, these unlucky users found that the download would then be stuck in a "Queued for Download" state, which either remained there indefinitely or presented an error message.

The bug will force you to check your Downloads menu. When you do so, it'll show nothing. Essentially, this means that you don't have anything downloading, available to be canceled, or anything to redownload. Your library (as confirmed by IGN) will show that you do indeed own the game, but if you go to the PlayStation Store, it will behave as if you don't.

This has affected a large swath of users playing the PlayStation 5 version of Call of Duty: Black Ops Cold War, as IGN has confirmed, in addition to reports from players having difficult with games like Demon's Souls, Sackboy: A Big Adventure, and more.

Activision suggested to IGN that a factory reset would resolve the Call of Duty issue, advice that others affected by the bug have taken. It's resolved the issue, but at the cost of wiping the entire hard drive to have to download everything again.

At the time of writing, Sony has yet to comment on the matter. Should you be plagued by the bug, it's looking like a factory reset may be your only recourse at the moment. Here's hoping no one finds themselves affected.