Sony fined $3.5 million for "misrepresenting PlayStation gamers' rights"

By Sean Carey,
Sony Interactive Entertainment Europe (which operates parts of Sony Australia) has been ordered to pay AUD$3.5 million in fines by The Federal Court of Australia for making "false and misleading representations on its website and in dealings with Australian consumers about their Australian Consumer Law rights".

Sony Interactive Entertainment fined

According to a statement from the Australian Competition and Consumer Commission (ACCC), the case centred around four consumers who thought they had purchased faulty PlayStation games and wanted a refund. Sony Europe's customer service team told these customers that the company wasn't required to give them a refund if the game had been downloaded or if 14 days had passed since the day of purchase. Sony told one customer that it could not give them a refund unless approved by the game developer, and a fifth customer that Sony could only provide PlayStation currency as a form of refund instead of money.

Australia's Federal Court found these examples to be in breach of Australian Consumer Law. ACCC chairman Rod Sims said in a statement, "Consumer guarantee rights do not expire after a digital product has been downloaded and certainly do not disappear after 14 days or any other arbitrary date claimed by a game store or developer.

"What Sony told these consumers was false and does not reflect the consumer guarantee rights afforded to Australian consumers under the Australian Consumer Law."

Sony Europe has admitted liability and made joint submissions to the Federal Court with the ACCC. Sony will also contribute to ACCC's legal costs.
Sean Carey
Written by Sean Carey
Hey everyone! I'm Sean. I have been writing gaming content for various outlets over the past few years while studying a degree in Journalism. I grew up on everything PlayStation — mainly Metal Gear Solid, with a brief foray into the world of Xbox. Nowadays, you'll find me mainly playing multiplayer PC games such as Mordhau, but with the recent addition of the Xbox Games Pass for PC, I'm looking forward to improving my TA Score and completion percentage!