TrueTrophies Responsive Website FAQ

By Rich Stone,

Why have you updated the website?

We've been maintaining two separate versions of the website for six years now - one for mobile users and one for desktop users. The mobile site, while fast and light, has been lacking many of the useful features that make the desktop site so great. In fact, many of our users use the desktop version of the site even when on their mobile devices, just so that they have access to all the features. This is not a great user experience as it involves a lot of zooming and scrolling around the page to click on links and buttons.

By creating a single, responsive site, we can give everyone the same great TrueTrophies experience irrespective of the size of the device they are using.

The new site is also highly optimised for speed - it loads even faster than the old mobile site did, even with all the desktop features enabled.

What is this new menu that comes out when I click my Gamerpic?

That is the new Gamer Menu - read all about it here.

Where are all my links?

The most common links (My games, My game collection, My trophies) are on the Home tab of your Gamer Menu, and the rest of your personal links and the help and support pages are on the Links tab of your Gamer Menu.

Where have the trophy XP values gone?

The single most common piece of feedback we have had about TrueTrophies since we launched the site has been that users do not understand all the numbers - the vast majority of PlayStation gamers know that trophies come in different colours, but few know about the Trophy XP values behind them. New users on the site see two unknown numbers against every trophy - the Trophy XP and the TrueTrophy score. This can be incredibly confusing and therefore off-putting - now they only have one number to consider.

I miss the red/green highlighting of the trophies to show when I've won them or not

You can get those coloured backgrounds back by turning on the Highlight trophy won status setting on the Settings tab of your Gamer Menu.

How do I update my score?

You can either click the refresh icon on the Home tab of your Gamer Menu or select Request update from the dropdown menu next to your Gamerpic on your gamer page.

Can I switch back to the old design?

Unfortunately not - one of the main reasons for making the website is to avoid us having to update two sites every time we want to add a new feature. Maintaining three sites would obviously make that situation even worse.

Where did the tabs go on the top of the game and gamer pages?

On small devices, we've collapsed the menu down to a dropdown list at the top of the page. Just click the dropdown to see the missing tabs.

How have you chosen the background image on my gamer page?

This is the main image from the most recent game you've played.

I have some duplicate entries in the notifications tab and the messages tab

We'll be fixing those dupes in the coming few days, as well as adding some new notification types and options to enable/disable them.

How do I log out of the website?

Click on the padlock at the bottom of the Gamer Menu.
Rich Stone
Written by Rich Stone
Creator of TrueTrophies, TrueAchievements and TrueSteamAchievements. Loves racing games, not convinced by RPGs.