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Update: TrueTrophies Scanners Now Running Again

AuthorMessage
TrueTrophy
6,058
TrueTrophy
Posted on 10 January 19 at 10:30
We are back in business

Please click here to read the story: Update: TrueTrophies Scanners Now Running Again
Kralmonharthus
Posted on 10 January 19 at 11:56
Thanks for the post updating us on what’s going on. Much appreciated
TheOriginalKJer
Posted on 10 January 19 at 12:23
Thanks for the post. I was wondering what was going on.
Najinceil
408,762
Najinceil
Posted on 10 January 19 at 13:02
Thanks for the update! Hope it's resolved soon. toast
xTwoFace619x
356,409
xTwoFace619x
Posted on 10 January 19 at 13:49
TT stuff u make a great job, take ur time clap
7 Years xbox Fanboy and now i come back to Sony and grow to a sony fanboy... PS4 i coming :-)
BurnedChipmunk
Posted on 10 January 19 at 19:50
Glad to see you're working on it. Hopefully this can be fixed soon. PSN doesn't seem to be down and other sites like 'PSNProfiles' can still use their trackers, so at least we know it's not a Sony policy change or anything like that, that'll effect the site long term.
GreenMekon
486,473
GreenMekon
Posted on 10 January 19 at 21:52
Cheers for the update.
SolaceCreed
102,844
SolaceCreed
Posted on 10 January 19 at 23:21
Typical, I unlock loads of trpphies in a day for the first time in a while and PSN goes down on you guys, DAMN YOU SONY!!!!
Soragoof
25,462
Soragoof
Posted on 11 January 19 at 00:07
Appreciate letting us know!
TA - KACG FeaR
A_Tennis_Giraffe
Posted on 11 January 19 at 00:38
Been flatout the last few days so I hadn't even noticed since I had no trophies to scan redface Good to know what's going on though, thanks!
Hope for the best but expect the worst.
TrueTrophy
6,058
TrueTrophy
Posted on 11 January 19 at 10:09
Update: We are still working on this, apologies for the delay!
ultravioletblade
Posted on 11 January 19 at 11:26
When was the problem first encountered ?
“ I kill monsters and zombies with infeasibly large plasma-based weaponry”
SolaceCreed
102,844
SolaceCreed
Posted on 11 January 19 at 11:56
TrueTrophy said:
Update: We are still working on this, apologies for the delay!
It is a problem Sony's end then?
MattJ1989
39,776
MattJ1989
Posted on 11 January 19 at 12:31
The backlog must be huge. I hope it doesn't strain the servers and scanners too much when it comes back online.

Good luck guys!
TrueTrophy
6,058
TrueTrophy
Posted on 11 January 19 at 13:05
We're back up!

It was an interface issue between us and Sony, something changed at their end and it prevent us from pulling data back.

All sorted now though!
TrueTrophy
6,058
TrueTrophy
Posted on 11 January 19 at 13:41
I should mention that's there's a bit of a backlog so it may take around 16 hours for the scanners to get through everyone!
Soragoof
25,462
Soragoof
Posted on 11 January 19 at 15:54
Wooo thanks for the hard work getting them back up!
TA - KACG FeaR
Cyanax
50,179
Cyanax
Posted on 11 January 19 at 19:01
Just did a scan it was over in 1 second and didn't pick up any new trophies...
Frenkie_nl85
43,784
Frenkie_nl85
Posted on 11 January 19 at 19:28
Cyanax said:
Just did a scan it was over in 1 second and didn't pick up any new trophies...
Same here 😢
TrueTrophy
6,058
TrueTrophy
Posted on 11 January 19 at 19:38
Frenkie_nl85 said:
Cyanax said:
Just did a scan it was over in 1 second and didn't pick up any new trophies...
Same here 😢
It's because you are already queued up.

Everyone should be scanned in the next 5 or so hours, and then you'll be able to request scans as normal again
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