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Malfunctioning Scanners

AuthorMessage
Koding
150,007
Koding
Posted on 08 December 18 at 23:38
voyager49 said:
Looks like scanner 3 is having problems
Thanks for letting us know. The devs have been made aware of the problem and will resolve the issue ASAP.
54 LEGO game completions on 6 different platforms across TA, TT, and TSA!
dein-opa1
66,489
dein-opa1
Posted on 02 January 19 at 18:08, Edited on 02 January 19 at 18:09 by dein-opa1
Right on my birthday I cleaned up another game trophy-wise and Scanner 3 has problems again... When there aren't any first runs every scan fails even after multiple tries.
Shadow_Kisuragi
Posted on 02 January 19 at 21:35, Edited on 02 January 19 at 23:15 by Shadow_Kisuragi
Seems like there may be some sort of outage right now. The scans that are getting through are taking a long time or timing out.

EDIT: Should be working now?
BurnedChipmunk
Posted on 10 January 19 at 00:29
Hey. It seems like there's a problem with the scanners again.

I tried to can myself about an hour ago, it claimed there where 9 ahead of me. This dropped to 3, then never went any further. Now when I click scan is quickly tells me there's over 400 people ahead of me, then says there's no-one ahead of me, but doesn't scan at all... obviously somethings up, so I thought I'd ask.
xLilSheWolfx
201,422
xLilSheWolfx
Posted on 10 January 19 at 01:04
Yeah my scans have been failing for me since 21:58 UK time zone
Gaming 4 Life
Shadow_Kisuragi
Posted on 10 January 19 at 01:43
Yeah, looks like the scanners are borked. I've let the dev team know, but they're on UK time and sleeping now, so may be a bit before it's resolved.
kintaris
88,112
kintaris
Posted on 10 January 19 at 11:53
Update from the dev team:
TrueTrophies Scanners Currently Paused
TheBig-BB
71,114
TheBig-BB
Posted on 15 January 19 at 04:29
Are the scanners still messed up? I had it update once since the big outage on the 9th, but it hasn't worked again since. I got trophies a few days ago that have not been added, although the site seems to respond as if it were updating normally.
Shadow_Kisuragi
Posted on 15 January 19 at 12:57
Hello TheBig-BB ,
The scanners are working again, but some people experienced issues with trophies earned during the outage. I've updated your profile to pick up some missing trophies, and everything should be running smoothly for you now.
SolaceCreed
102,844
SolaceCreed
Posted on 15 January 19 at 18:29
My PS3 trophies aren't scanning. I'm not sure if that is an error or not.
Koding
150,007
Koding
Posted on 15 January 19 at 20:47
SolaceCreed said:
My PS3 trophies aren't scanning. I'm not sure if that is an error or not.
Are you still missing games? I just did a full rescan on your account and your trophy count (2,103) matches what it says on Playstation.com (https://my.playstation.com/profile/SolaceCreed/trophies). If you're still missing any, is it possible you hid them?
54 LEGO game completions on 6 different platforms across TA, TT, and TSA!
X_Lord_Hydra_X
Posted on 17 January 19 at 15:42
Hi, my TT trophy counts does not match my profile trophy counts on PSN, please let me know why, thanks!
Koding
150,007
Koding
Posted on 17 January 19 at 17:14
X_Lord_Hydra_X said:
Hi, my TT trophy counts does not match my profile trophy counts on PSN, please let me know why, thanks!
I did a full rescan of your account and now both Playstation.com and TT agree that you have 423 trophies.
55 LEGO game completions on 6 different platforms across TA, TT, and TSA!
kakihara301
897,364
kakihara301
Posted on 17 January 19 at 21:14
I have been having issues with scanning over last couple days. Yesterday it would scan, but it wouldn’t update what my actual trophy count was. Now, a couple trophies I have earned over last few days have been updated on my TT profile, while others still haven’t shown up. Thoughts/ideas?

Thanks for the help!
Koding
150,007
Koding
Posted on 17 January 19 at 21:17
kakihara301 said:
I have been having issues with scanning over last couple days. Yesterday it would scan, but it wouldn’t update what my actual trophy count was. Now, a couple trophies I have earned over last few days have been updated on my TT profile, while others still haven’t shown up. Thoughts/ideas?

Thanks for the help!
I did a full rescan on you and now TT agrees with Playstation.com on how many trophies you have (19,174).
55 LEGO game completions on 6 different platforms across TA, TT, and TSA!
X_Lord_Hydra_X
Posted on 17 January 19 at 23:37
Koding said:
X_Lord_Hydra_X said:
Hi, my TT trophy counts does not match my profile trophy counts on PSN, please let me know why, thanks!
I did a full rescan of your account and now both Playstation.com and TT agree that you have 423 trophies.
Thank you so much!!!
SolaceCreed
102,844
SolaceCreed
Posted on 18 January 19 at 16:27
Koding said:
SolaceCreed said:
My PS3 trophies aren't scanning. I'm not sure if that is an error or not.
Are you still missing games? I just did a full rescan on your account and your trophy count (2,103) matches what it says on Playstation.com (https://my.playstation.com/profile/SolaceCreed/trophies). If you're still missing any, is it possible you hid them?
It has corrected itself, I was missing Fallout: New Vegas, think my PS3 didn't synch properly as they appeared when I unlocked Dragon Age trophies.
OldKingHated
84,229
OldKingHated
Posted on 19 January 19 at 19:27
Hi. I'm missing a trophy from 1/16/2019 at 7:13 pm, Black Ops 4 Zombies 101 trophy. For some reason scanner isn't picking it up.
Koding
150,007
Koding
Posted on 19 January 19 at 19:34
OldKingHated said:
Hi. I'm missing a trophy from 1/16/2019 at 7:13 pm, Black Ops 4 Zombies 101 trophy. For some reason scanner isn't picking it up.
It's there now.
55 LEGO game completions on 6 different platforms across TA, TT, and TSA!
OldKingHated
84,229
OldKingHated
Posted on 19 January 19 at 19:35
Thank you.
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