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Malfunctioning Scanners

AuthorMessage
Kornfan2007
317,375
Kornfan2007
Posted on 21 October 16 at 09:22
bard8392 said:
Is there anyone able to notify the admins? Or maybe they are already aware of it?
They know. This thread informs them
I'm commander Shepard and this is my favourite trophy site on the internet
GAMERJET
431,428
GAMERJET
Posted on 22 October 16 at 02:33
All scanners should be back online now.
Remember to give credit to the person who got you to join the site!
Weblaus
148,105
Weblaus
Posted on 23 October 16 at 15:59, Edited on 23 October 16 at 16:09 by Weblaus
Hi!

I've been away for quite a while and only now noticed that my trophies haven't been scanned in since September 1st :(

I've checked the forum and found that others seem to have had the same problem with the scanner (TT Scanner 2 in my case just now) claiming that private is set (not true, mine are public and can bew viewed at the PlayStation site as well) and "connection error to API".

Is there anything I can do on my side to get this fixed or can I just cross my fingers and hope this will hopefully go away somehow? :(

Edit: The "gold star" score on the top right of my homepage actually does show the right amount of trophies, but anywhere else they arent there, e.g. in the friend feed,My Trophies or the TT score - all these are stuck at September 1st.
GAMERJET
431,428
GAMERJET
Posted on 23 October 16 at 16:56
Weblaus said:
Hi!

I've been away for quite a while and only now noticed that my trophies haven't been scanned in since September 1st :(

I've checked the forum and found that others seem to have had the same problem with the scanner (TT Scanner 2 in my case just now) claiming that private is set (not true, mine are public and can bew viewed at the PlayStation site as well) and "connection error to API".

Is there anything I can do on my side to get this fixed or can I just cross my fingers and hope this will hopefully go away somehow? :(

Edit: The "gold star" score on the top right of my homepage actually does show the right amount of trophies, but anywhere else they arent there, e.g. in the friend feed,My Trophies or the TT score - all these are stuck at September 1st.
I've moved you over to TT Scanner 1 and your trophies have been updated matching the public trophy data from Sony.
Remember to give credit to the person who got you to join the site!
Weblaus
148,105
Weblaus
Posted on 23 October 16 at 17:08
Thanks, I really appreciate it! rock
the_angelripper
Posted on 01 November 16 at 20:26
Pro Scanner is down.
darkchris23
118,745
darkchris23
Posted on 01 November 16 at 20:45
didn't realize I set my status to private
deutschZuid
163,698
deutschZuid
Posted on 01 November 16 at 22:33
TT Scanner 1 is down:

Severe scanner problems
Current scan failure rate: 0.3%, average scan time: 4.38 seconds, average trophies added: 30.13

I queued my scan 2 hours ago.. still no go.
deutschZuid
163,698
deutschZuid
Posted on 02 November 16 at 01:00
Just got scanned, but the scanner still shows as congested.
davem300490
277,666
davem300490
Posted on 02 November 16 at 06:43
deutschZuid said:
Just got scanned, but the scanner still shows as congested.
I actually spoke to Playstation regarding the issues last night, as I have been doing for the past few months for Rich and you guys here on TT and they are still looking into it, it's with a specialist department. Glad the scanners are still picking up though!
Walkthrough Manager. General all round nice guy
VanessaMagick
Posted on 13 November 16 at 11:46
Attempted scanning every few weeks for several months. Hasn't worked a single time.
GAMERJET
431,428
GAMERJET
Posted on 13 November 16 at 23:23
VanessaMagick said:
Attempted scanning every few weeks for several months. Hasn't worked a single time.
No scanner was assigned to your account. As you have a TT pro subscription, I have moved your account on to the TT Pro Scanners and your trophies have been updated.
Remember to give credit to the person who got you to join the site!
adamma666
Posted on 14 November 16 at 15:15
I haven't been scanned since July 7th, although my profile is not private or anything. I am on TT Scanner 2, but nothing is updating for me. Any suggestions?
GAMERJET
431,428
GAMERJET
Posted on 14 November 16 at 22:40
adamma666 said:
I haven't been scanned since July 7th, although my profile is not private or anything. I am on TT Scanner 2, but nothing is updating for me. Any suggestions?
Your public trophy profile displays 0 trophies which is caused by a privacy setting. Privacy settings also block our scanners, which is why no trophies have been updated on your account. You can correct this by visiting here: Why arent my trophies being scanned? - Find out here
Remember to give credit to the person who got you to join the site!
the_angelripper
Posted on 22 November 16 at 21:58
It looks like Pro Scanner may be down, the latest scan was at 21:37:53.
ImFunnyHow
26,549
ImFunnyHow
Posted on 22 November 16 at 22:35
TT Scanner 1 is down
Tried to force a scan, queued update is grayed out and others stuck ahead of me in queue.
Punctuality is the thief of time...
Kornfan2007
317,375
Kornfan2007
Posted on 22 November 16 at 23:22
PSN had an outage earlier. Must be connected to that in some way
I'm commander Shepard and this is my favourite trophy site on the internet
ImFunnyHow
26,549
ImFunnyHow
Posted on 10 December 16 at 06:54, Edited on 10 December 16 at 18:24 by ImFunnyHow
ImFunnyHow said:
TT Scanner 1 is down
Tried to force a scan, queued update is grayed out and others stuck ahead of me in queue.
Since this previous post, I seem not to get scanned automatically. Wondering if my ID is missing from an auto-scan list or something.

To elaborate; I have purposely not requested an update since Dec 8th around noon. I have not been auto scanned in a day and a half since. Used to get auto scanned multiple times per day.

Edit: Don't know if a staff member saw my post and checked my ID, but the site auto-scanned me 2.5 hours after my post. If not, it's about 40 hours after my last self-scan, doesnt seem in working order. I'm auto-scanned 2-3x daily non pro on TA for reference.
Punctuality is the thief of time...
BakanoKaze
22,247
BakanoKaze
Posted on 10 January 17 at 16:09
Apparently all three scanners are currently are having issues..
TrueTrophy
3,831
TrueTrophy
Posted on 10 January 17 at 16:19
BakanoKaze said:
Apparently all three scanners are currently are having issues..
Yes, thanks, we are aware, we are having issues with Sony's apis
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